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FREQUENTLY ASKED QUESTIONS

Use this page to quickly find answers to the most commonly asked questions

Still need help? email: skincare@porefavor.com
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Shipping

Free AU shipping takes 3-14 days depending on state, or our premium shipping option will take 1-5 days. We ship from Brisbane, QLD.

Shipping to NZ and international countries can be calculated on Aus Posts postage calculator.

Standard delivery is free for AU customers, you can upgrade to premium tracked delivery for $8 extra.

International delivery will be calculated at checkout

Eco Delivery is our tree planting, CO2 sequestering, deforestation reversing project. We have partnered with Gold Standard projects that plant trees on our behalf, and choose the least carbon intense delivery option for you that delivers the last mile on foot, by bike, or electric vehicles. Click below to check out our:

virtual forest.

We ship from Brisbane, QLD

We send our products in boxes, delivery will depend on your type of post box or whether it will need to be delivered to your door. If you are not in, you can collect your package from your local Post Office

If your bottle has not turned up, please check your tracking data first. It may be that a delivery attempt has been made but not registered yet. If your tracking does not show any information, this means that it has not been delivered yet. For premium delivery please allow 3 days, and 10 days for standard delivery. If after this time you have not received your item/s, please get in touch with us and we can help you: skincare@porefavor.com

Royal Mail tracking only show updates after they have attempted a delivery. If your tracking doesn't show any details this means a delivery attempt has not yet been made. If there are no updates after 3 days for premium shipping or 7 days for standard delivery, please get in touch with us: skincare@porefavor.com

Some order confirmations may go to junk. If your email is not there please contact us right away so we can send you your tracking details: skincare@porefavor.com

Returns

Unfortunately we are unable to accept returns on items you no longer want or are unhappy with. Please ensure you are happy with your items before making your purchase. For any problems or errors, please email skincare@porefavor.com

If you find a problem with your product, please email skincare@porefavor.com and we can help you from there

The Money Back Guarantee allows you to try The Acne Supplement for 3 full months. If you don't think your skin has improved by the end of 3 months you can get in touch with us to organise getting your money back - due to licencing and health and safety laws, we can only refund bottles you have kept so please keep your bottles in case you want to use the guarantee.

Please note that we charge a $10 fee for processing and service costs, this will be deducted from the money refunded to you and is not needed before any payment made to you.

The guarantee covers exclusively only your first 3 bottles - we cannot perform the guarantee if you purchase more than 3 bottles. or have purchased with us before. The guarantee covers 3 bottles bought through subscription, individual orders or as part of a bundle.

Full details can be found under our page here: Money Back Guarantee

Refunds

Refunds are paid on to the same card used for payment. We do this through our 3rd party secure systems and we are unable to see your card details so please ensure you have the same card as you used for payment before organising your return

If you have changed your card between making payment and organising a refund, please let us know before organising the refund so we can help move this over. Returns to a different card to the ones used in payment will unfortunately slow down refunds so please allow extra time for the money to enter your account.

The Money Back Guarantee allows you to try The Acne Supplement for 3 full months. If you don't think your skin has improved by the end of 3 months you can get in touch with us to organise getting your money back - due to licencing and health and safety laws, we can only refund bottles you have kept so please keep your bottles in case you want to use the guarantee.

Please note that we charge a $10 fee for processing and service costs, this will be deducted from the money refunded to you and is not needed before any payment made to you.

The guarantee covers exclusively only your first 3 bottles - we cannot perform the guarantee if you purchase more than 3 bottles. or have purchased with us before. The guarantee covers 3 bottles bought through subscription, individual orders or as part of a bundle.

Full details can be found under our page here: Money Back Guarantee

Account

Click the person icon at the top right of the page, or click here: My Account

You can access your account by clicking the person icon next to the shopping basket at the top of the page, or you can click here: My Account

Making a purchase does not create an account. If you have made a purchase but not logged on before you will need to create an account first: Create Account


To see account details please ensure you sign up to the account using the same email address you made the order with

To see account details please ensure you sign up to the account using the same email address you made your order with. If you think you have done this but cannot see details, please email: skincare@porefavor.com

On log in, please click 'Manage Subscriptions' underneath the My Account title

You can do this from within your account

If you are having trouble, please email us: skincare@porefavor.com

Under the manage subscriptions page, follow the steps to cancel your subscription.

You can also email us to cancel your subscription: skincare@porefavor.com

Supplement

Our supplement tackles the hormonal root cause of acne, spots and blemishes and almost all of this can be classified as hormonal. But, to be sure, we also include several other ingredients to tackle skin problems at the surface of the skin too, which is why we refer to it as a ‘full spectrum solution’. We’re extremely confident that our supplement will make an impact on all cases of common skin problems, which is why we provide a money-back guarantee. 

No - eventually your body will reach a point at which it is able to maintain a positive internal balance itself and stop producing too much sebum. We recommend using the capsules for as long as you feel comfortable to ensure the best results and lasting changes, but this is as much your own decision.

If you are thinking about finishing, get in touch with us and we can chat to you on how to best finish taking the capsules.

Absolutely. We pride ourselves on being a 100% natural and vegan friendly capsule!

Some people experience dramatic improvements very quickly and in just the first 2-3 weeks but for most it will take longer. We find the average time to see change is at 3 months but it really varies person to person and on the severity of your skin. Don’t be disappointed if it does take longer, fixing the root cause is the best approach but doing it properly is not an overnight fix.

Whilst we offer our guarantee for 3 months, we have some customers who take longer than 3 months to see results come through. If you would like to continue using the capsules but are unsure on your results, get in touch with us: skincare@porefavor.com

We advise to speak to your doctor before taking the capsules if you are under 18

Our capsules are made in Australia

You should always take the capsules just after finishing a meal. We recommend having two capsules just after you finish your first meal, but you can take them whenever you would like to. We recommend staying consistent to the same meal each day.

Do not worry if you miss a day or two here and there. Do not take extra capsules to try catch up on missed doses and keep consistent with your routine to achieve best results.

Our formula is effective for all skin types. If, however, you are under the age of 18, pregnant or breastfeeding, if you have a medical condition, or are taking medications, please consult with your Doctor beforehand.

The most common side effect of the capsules is purging. Purging is when sebum is pushed out from hair follicles to the surface which can cause outbreaks. This is most commonly no more than what you would find normally, and is actually a great sign that the capsules are working as intended and are making a change to your body. For some this only lasts a short amount of time, for others this is longer but if this lasts longer than 3 weeks, then get in touch with us and we can help you out.

Uncommon side effects include headaches and stomach aches. These are best helped through proper taking of the capsules, just after you finish a meal.

Unfortunately the vitamins you need and are recommended to have are very different whilst pregnant so you should not use the capsules whilst pregnant. If you are attempting to get pregnant then we recommend not taking the capsules for your best safety.

Whilst our supplement is 100% drug-free, we always recommend checking your medication's safety information or to speak with your doctor before using alongside any prescription medication.

Please consult with your prescribing medical professional as to their opinion to whether you can take a natural supplement alongside your birth control.

We are free from all of the major allergens but always check the ingredients for ingredients you are allergic to.

It’s because we use natural ingredients with no chemicals to mask the smell

For any question not listed here, please contact us: skincare@porefavor.com

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